Caution Regarding the Purchase of KEMA Products via Parallel Import or Unauthorized Sales Channels

Thank you for your continued patronage of KEMA products.
We have confirmed that KEMA products not sourced through official distribution channels (so-called "parallel imports") are being sold online. To ensure that our customers can use KEMA products with peace of mind and safety, our official importer, BCA Products Co., Ltd., and official distributor, bc.art Co., Ltd., would like to provide this important notice.

What are Parallel Imports?

Parallel imports refer to products that are purchased by third parties through independent channels outside of the overseas manufacturer's official distributors or authorized import/sales agreements, and then sold within Japan.

In the case of KEMA products, the official importer in Japan is BCA Products Co., Ltd., and the official distributor is bc.art Co., Ltd. All products sourced outside of these official routes are considered parallel imports or unauthorized products.

Current Status of Unauthorized Sales

We have currently confirmed that KEMA products are being sold without authorization through the following channels:

Risks of Parallel Imports

Products purchased through parallel imports or unauthorized channels carry the following risks. Please exercise caution to protect your hair and scalp.

Risks Related to Quality and Safety

Official imports are distributed with properly verified ingredient labeling and quality management in accordance with Japan's Pharmaceuticals and Medical Devices Act. Conversely, the transportation and storage environments of parallel imports are unknown, raising concerns about quality deterioration due to long-term storage in high-temperature or high-humidity environments, as well as inconsistencies in quality due to poor batch management.

Furthermore, if a product lacks ingredient labels or cautionary notes tailored for the Japanese market, you may be unable to verify the correct usage instructions, potentially leading to unexpected skin trouble.

Risks Related to After-Sales Support

We cannot provide support under any circumstances for parallel imports, whether through our official importer (BCA Products Co., Ltd.), official distributor (bc.art Co., Ltd.), or our official online store, "KEMA SHOP." This includes, but is not limited to, product inquiries, returns/exchanges, usage consultations, and assistance in the event of trouble.

Risks Related to Legal Protection

As the Consumer Affairs Agency has cautioned, parallel imports often have different guarantee terms than official products, and domestic consumer protection systems may not be fully applicable. There have also been reports of sellers becoming unreachable after purchase.

Differences Between Official and Parallel Imported Products

How to Purchase Official Products

To ensure you can use KEMA products with confidence, please purchase them only through the following official sales channels.

Please note that for products purchased through any other routes (overseas shopping sites, private sales, social media channels, etc.), BCA Products Co., Ltd. and bc.art Co., Ltd. cannot verify authenticity or provide quality guarantees, even if they are labeled as "official."

Frequently Asked Questions

KEMA is a professional hair care brand utilizing liposome technology from South Korea, committed to uncompromising quality. To ensure our customers receive the intended product performance, we maintain thorough quality control through official distribution channels. We appreciate your understanding and cooperation.

If you have any further questions, please feel free to contact us via the following details.

For more details regarding the quality and usage experience of our official products, please also see the KEMA Crema Series introduction column.